Frequently Asked

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What forms of payment do you accept?

We accept all major credit cards, as well as PayPal and Google Pay.

How long will it take to receive my order?

Our delivery time is usually 8-12 days from the date of purchase. The handling will take 1-3 days while the delivery will take 5-9 days. Please note that delivery times may vary depending on your location and other factors beyond our control.

Do you offer international shipping?

At this time, we only shipped to the United States. Please stay tuned for more shipping areas in the near future! 

Can I return or exchange an item?

Of course! We offer a 30-day return policy. Please see our Refund Policy for eligibility and requirements.

How can I track my order?

You will receive a confirmation email with the carrier tracking information once your order has been shipped. 

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that the change can be made if the order has already been shipped.

How can I contact customer service? 

If you have any other questions or concerns, please do not hesitate to reach out at info@subtlestatementsnyc.com. We strive to respond to all inquiries within 24-48 hours.